New portal launch FAQ - September 2025

Information about the launch of our new support portal in September 2025

• I had a ticket in the old portal, what happened to it?

  All tickets that were open and active on launch day of the new support portal have been migrated over to the new pla...
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• I can't login to the new Support Portal, what do I do?

  If this is your first time logging into the portal, you’ll need to follow our guide for either resetting your passw...
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• I have feedback for the new Support Portal, how can I share it?

  Submit a request to our support team, just like you would when looking for help with one of our products, and share y...
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