All tickets that were open and active on launch day of the new support portal have been migrated over to the new platform.
You will continue to receive ticket updates via email as progress is made, and links in those notifications will take you to the migrated ticket in our new portal.
You can also log in to the new portal directly and view your ticket in there – your migrated tickets have been associated with your Organization and your user account by matching the user account and email address you used to submit the ticket in the previous portal.