Support Hours

Our support team is committed to providing timely assistance for all your needs. Below you’ll find our standard hours of operation, as well as special holiday hours. For urgent issues outside these times, please refer to the After Hours Support section below.

Day Hours
Monday to Friday8:00 AM–8:00 PM EST

After Hours Support

How to request support after hours:

For urgent issues—such as your website being down or a critical application failure—we recommend submitting a request through this support portal. This allows you to set the urgency level and attach relevant files (e.g., error screenshots or logs), ensuring the fastest and most effective assistance.

Submit a Support Ticket

You can also:

  • Leave a voicemail at +1 866-691-5528 using keywords like EMERGENCY or URGENT. These keywords will trigger our emergency alert system, and our team will respond as quickly as possible.
  • Email us at support@govstack.com with “URGENT” in the subject line to ensure your request is prioritized.